Dear Valued Customer,
Thank you for your continued trust and support in ClawCloud. To ensure optimal network service quality for all users, we have formally implemented our Network Management Policy. After sustained optimization and monitoring, the control measures have achieved significant results. We hereby update you on the progress and key information.
I. Why is Network Management Necessary?
Currently, we have implemented network management only for the China-Optimized product series.
This product series utilizes network lines optimized for access to China. Due to the limited availability of these lines, we have observed some instances of abuse. As a shared resource, such abuse can consume significant bandwidth, leading to issues such as lag, increased latency, and packet loss for legitimate users. We will continue to monitor and address the behavior of a small number of users who violate network fairness principles, in order to safeguard the experience of the majority. Network optimization is a widely adopted industry practice aimed at fairly allocating and scheduling resources in shared environments to ensure stable user experiences. All network controls are applied on a per-instance basis.
II. Control Measures & Outcomes
Through precise identification and tiered management, the following results were observed from February 20 to March 20:
- Minor violations: Automated temporary bandwidth throttling.
Daily average impact: 1.1% of instances / 0.8% of users. - Severe violations: Short-term network restrictions.
Daily average impact: 0.4% of instances / 0.3% of users. - Repeat offenders: 65% of restricted users had prior violations.
III. Significant Network Quality Improvements
- 95% reduction in packet loss and latency caused by abuse.
- Network jitter rate during peak hours below 0.1%.
- User satisfaction with network stability increased by 80%.
IV. Case Studies & Management Principles
We adhere to the principle of "minimal intervention, maximum fairness". Recent cases:
Case 1: An instance established multi-IP connections within 2 hours, occupying high bandwidth with symmetrical upstream/downstream traffic during peak periods.
Case 2: A crawler program consumed 80% of shared bandwidth. Verified manually, time-based throttling was applied to protect other users.
V. Your Cooperation & Recommendations
To avoid triggering controls, please:
- Comply with Service Terms regarding traffic usage and security.
- Avoid large-scale unoptimized batch requests.
- Update security policies promptly to prevent compromised devices from being exploited.
For inquiries or assistance in optimizing network usage, submit a ticket for prioritized technical support.
VI. Ongoing Optimization
We will continue refining controls through:
- AI-driven traffic prediction
- Dynamic bandwidth allocation
- Regular transparency reports on network performance
Thank you for your understanding and collaboration. Let's work together to maintain a healthy, high-efficiency network ecosystem.
Sincerely,
ClawCloud Support Team
