Dear Valued Customer,
Thank you for your continued trust and support in ClawCloud. To ensure optimal network service quality for all users, we have formally implemented our Network Management Policy. After sustained optimization and monitoring, the control measures have achieved significant results. We hereby update you on the progress and key information.
I. Why is Network Management Necessary?
Data analysis and user feedback indicate that VPS networks are shared resources. Network abuse by a minority of users consumes excessive bandwidth, leading to latency, packet loss, and service degradation for compliant users. We remain committed to addressing violations of network fairness principles to protect the experience for the vast majority. Network optimization—a common industry practice—aims to allocate and manage resources rationally in shared environments, ensuring uninterrupted service for legitimate users. All controls apply only to individual instances.
II. Control Measures & Outcomes
Through precise identification and tiered management, the following results were observed from February 20 to March 20:
- Minor violations: Automated temporary bandwidth throttling.
Daily average impact: 1.1% of instances / 0.8% of users. - Severe violations: Short-term network restrictions.
Daily average impact: 0.4% of instances / 0.3% of users. - Repeat offenders: 65% of restricted users had prior violations.
III. Significant Network Quality Improvements
- 95% reduction in packet loss and latency caused by abuse.
- Network jitter rate during peak hours below 0.1%.
- User satisfaction with network stability increased by 80%.
IV. Case Studies & Management Principles
We adhere to the principle of "minimal intervention, maximum fairness". Recent cases:
Case 1: An instance established multi-IP connections within 2 hours, occupying high bandwidth with symmetrical upstream/downstream traffic during peak periods.
Case 2: A crawler program consumed 80% of shared bandwidth. Verified manually, time-based throttling was applied to protect other users.
V. Your Cooperation & Recommendations
To avoid triggering controls, please:
- Comply with Service Terms regarding traffic usage and security.
- Avoid large-scale unoptimized batch requests.
- Update security policies promptly to prevent compromised devices from being exploited.
For inquiries or assistance in optimizing network usage, submit a ticket for prioritized technical support.
VI. Ongoing Optimization
We will continue refining controls through:
- AI-driven traffic prediction
- Dynamic bandwidth allocation
- Regular transparency reports on network performance
Thank you for your understanding and collaboration. Let's work together to maintain a healthy, high-efficiency network ecosystem.
Sincerely,
ClawCloud Support Team
