Updated at: 2024-05-22

This Privacy Policy applies to the access and use of the ClawCloud Website currently located at https://claw.cloud/ (the “ClawCloud Platform”), and the use by registered users of the ClawCloud Platform of ClawCloud products and services (the “Cloud Services”) provided by ClawCloud (Singapore) Private Limited (referred to as “we”, “our” or “ClawCloud” hereinafter). Terms not defined in this Privacy Policy shall have the same meaning as in our Terms and Conditions.

This Privacy Policy sets out how we collect, use, transfer, retain, secure and disclose your personal data and/or personal data about your customers or end users that you provide to us pursuant to your use of the ClawCloud Platform and/or our Cloud Services, as well as other terms relating to data location. It also describes your choices regarding use, access and correction of your personal data.

Many of our Cloud Services offered through the ClawCloud Platform are intended for use by individuals. If you are an organisation and you use your organisation’s email address to register an account and purchase or use our Cloud Services, the owner of the domain associated with your organisation’s email address, and/or your organisation, may monitor or control your account with the ClawCloud Platform and access, process, and/or control your personal data, as well as the contents of your communications and files. Your organisation’s use of our Cloud Services may be subject to your organisation’s own rules or policies, and you shall direct all privacy enquiries relating to such rules or policies to your organisation’s administrators. We are not responsible for the privacy or security practices of your organisation.

Cloud Services may be used by our customers (i.e. registered users of ClawCloud Platform) to develop or host their own services and products for the customer’s end users. Any information collected or handled by ClawCloud in such circumstances is processed on behalf of our customer who controls the collection and use of such information. We do not have a direct relationship with the end users of our customers. Where this is the case, end users should direct all privacy enquiries, such as any requests to access, correct, amend or delete personal data, to the ClawCloud customer providing their services or products. We are not responsible for the privacy or security practices of our customers.

A. COLLECTION OF PERSONAL DATA

  1. If you are (i) an individual or (ii) a representative of a business organisation at the time you register to become a user of the ClawCloud Platform and/or purchase Cloud Services, you may be asked to complete registration forms which require you to provide information such as your email address, mobile number, country, preferred language, name, contact address, and screen nickname. You may also provide to us additional optional contact information in your account profile, such as email address for sub-accounts, and additional contact phone numbers.
  2. We record details of your activities (including any purchase or use of our product offerings and services) when you use the ClawCloud Platform and/or certain Cloud Services for legal and/or business purposes. If you make purchases or otherwise transact online through the ClawCloud Platform, we also collect information related to such transactions including, but not limited to, the types and specifications of the Cloud Services, pricing information, and any trade dispute/complaint records.
  3. When you contact our customer support, sales or other departments, we may record the communications for security and customer services purposes and collect additional information to verify your identity.
  4. If you make online purchases for our Cloud Services through the ClawCloud Platform, you may be required to provide information related to your payment instrument (such as credit cards), including information about your payment instrument organisation, your payment instrument number, the security code, and the expiration date of your payment instrument, directly to our payment service provider.
  5. Please note that certain categories of data are necessary for us to provide the Cloud Services, such as user name (which shall be an email address), address, phone number, and email address. These categories will be specified at the time of collection. In the event that you do not provide any or sufficient data marked as mandatory, we may not be able to complete the registration process or provide you with our Cloud Services.
  6. We also record records of users’ buying and browsing activities on the ClawCloud Platform, including but not limited to Internet Protocol (“IP”) addresses, browsing patterns and purchasing patterns. In addition, we automatically gather statistical information about our ClawCloud Platform and visitors to our ClawCloud Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
  7. We may from time to time collect additional information from you (such as copies of identification documents) and obtain information about you from third parties in order to carry out risk control, fraud prevention and compliance procedures. For example, we may collect payment-related information from third parties and combine it with information we collect about you for the purpose of fraud prevention and risk control.
  8. ClawCloud is the controller of personal data only when it collects personal data and determines the purposes and means of processing that personal data. For example, when customers of our Cloud Services register an account with us or provide contact information in order to receive customer support, we are the controller of that data. When customers host their own services or store the personal data of customer’s end user on our Cloud Services, we act as a data processor with respect to that data.

B. PURPOSES FOR THE COLLECTION, RETENTION, USE, DISCLOSURE AND TRANSFER OF PERSONAL DATA

We collect, retain, use and disclose your personal data for the following purposes:

  1. processing your registration as a user, and maintaining and managing your registration;
  2. providing you with customer service and responding to your queries, feedback, claims or disputes;
  3. providing the Cloud Services to you and/or your end users;
  4. processing your purchases and/or subscriptions for Cloud Services;
  5. personalizing our communication with you based on your order history, and performing research or statistical analysis in order to improve our product offerings and services;
  6. publishing any information you voluntarily submit (which may include, but is not limited to, a photograph or other personal data you provide) to our ClawCloud Platform to be published on our ClawCloud Platform through the publishing tools (such as our discussion forums);
  7. to comply with applicable law, legal process or lawful government request, or in respect of any claims or potential claims brought against us or our parent companies, shareholders, subsidiaries and affiliates;
  8. performing risk control, legal compliance and sanctions screening; and
  9. performing screening and checks for unlawful, fraudulent, deceptive or malicious activities.

Subject to obtaining your specific consent (or where otherwise permitted by applicable law in your jurisdiction), we may use your name, phone number, residential address, email address and fax number (which may incorporate personal data) to provide notices, surveys, product alerts, related communications and other marketing and promotional materials to you relating to goods and services offered by us on our ClawCloud Platform.

Legal Basis for Processing for Users

Our legal basis to process your personal data includes processing that is: necessary for the performance of the contract between you and ClawCloud (for example, to provide you with the Cloud Services you request and to identify and authenticate you so you may use the website or Cloud Services); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you and to improve our Services); and based on your consent (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal. You may withdraw any consent by contacting us at [email protected].

C. DISCLOSURE OF PERSONAL DATA

  1. We may disclose your personal data to third party service providers engaged by us to assist with providing you with our services (including partners providing customer services to you, contacting you regarding promotions products and services, performing risk control, fraud prevention and legal compliance procedures, and conducting payment processing services) (the “Third Party Service Providers”). These Third Party Service Providers may be located in Singapore or outside of Singapore, and are engaged under terms compliant with applicable data protection laws and/or appropriate duties of confidentiality to us and are only permitted to use your personal data in connection with the purposes specified in Section B above, and not for their own purposes. These Third-Party Service Providers may further contract some components of the services they provide to us to other service providers. These other service providers may also be located in Singapore or outside of Singapore, and are under a duty of confidentiality to our Third Party Service Providers and are only permitted to use your personal data in connection with the purposes specified in Section B above, and not for their own purposes.​
  2. We may share your personal data with our affiliated companies and/or their designated service providers, for the purposes specified at Section B above. We have appropriate agreements with our affiliated companies for the sharing of your personal data and/or outsourcing of the processing of your personal data to affiliated companies. The designated service providers (and their sub-processors, if any) of our affiliates will be engaged under terms compliant with applicable laws and under appropriate duties of confidentiality and will only be permitted to use your personal data in connection with the purposes specified in Section B of the Privacy Policy.
  3. We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.
  4. We have established and will establish relationships with other parties and websites to offer you the benefit of their products and services. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our ClawCloud Platform. In some cases you may be required to submit personal data to register or apply for products or services provided by such third parties or co-branded partners. This Privacy Policy does not apply to these third party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those third parties. You should read the relevant privacy policy for those third party sites and co-branded sites before responding to any offers, products or services advertised by those parties.

D. TRANSFER OF PERSONAL DATA

  1. As part of providing you with the Cloud Services, we may need to transfer your personal data from your jurisdiction to an overseas jurisdiction. Recipients of the data in these jurisdictions may be subject to data privacy laws less protective or not equivalent to those in your own jurisdiction. Such overseas transfer or processing of your personal data may be necessary to process and administer your customer account and to provide the Cloud Services (including providing customer services to you, contacting you regarding promotions, products and services, performing risk control, fraud prevention and legal compliance procedures, and conducting payment processing services).
  2. You may decide where to store your Member Content (as defined in our Terms and Conditions) (“Selected Region”). You consent to the storage of your Member Content in, and transfer of your Member Content into, the Selected Region. Unless otherwise agreed in writing between you and us, you agree that we may transfer and store your data in other geographic regions or jurisdictions at its sole discretion. You represent and warrant that such storage and transfer are adequately consented to by you and permissible pursuant to applicable laws, regulations, rules, and third party rights.
  3. This clause applies only if you are located in Singapore, the EEA, the UK or Europe (but outside the EEA). If you are located in Singapore, we will take steps as reasonably necessary to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the privacy laws of Singapore. Our business may require us to transfer your personal data to countries outside of Singapore, the EEA or the UK, including to countries that may not provide the same level of data protection as your home country. We strive to take appropriate steps to ensure that an adequate level of protection is provided for your personal data, such as entering into written agreements including standard contractual clauses, binding corporate rules and other data protection agreements with recipients. You may lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law.

E. SECURITY MEASURES

  1. We use commercially reasonable endeavors to protect the personal data that you provide to us. We also employ several security techniques, including but not limited to the use of industry-standard Transport Layer Security (TLS) encryption for transmission of personal data in registration information and payment information and the adoption of identity, credential and access management measures for transmission of such personal data to prevent security breaches and unauthorized access of personal data. We limit access to your personal data and other data to people who need access to such data for their work.
  2. Nevertheless, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal data, we cannot guarantee the security of any personal data you transmit to us and you do so at your own risk. We cannot and do not guarantee security in connection with your use of the ClawCloud Platform and our Cloud Services.
  3. We retain your personal data as long as you have an account with us, as needed to provide services or products to you, to resolve disputes, to serve the purpose of research and statistical analysis or as required or permitted by applicable laws, such as tax and accounting laws.

F. PERIOD OF RETENTION AND PROCESSING OF PERSONAL DATA 

  1. We retain your personal data for the purposes described in this Privacy Policy where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). In certain circumstances, we will need to keep your personal data for legal reasons after our relationship has ended. The specific retention periods depend on the nature of the personal data and why it is collected and processed, and the nature of the legal requirement.
  2. When we have no ongoing legitimate business need or legal reason to process your personal data, we will either delete or anonymize it or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.​

G. PROCESS AND METHOD OF DESTRUCTION OF PERSONAL DATA 

ClawCloud will delete your personal data as described in Section F of this Privacy Policy. When deleting personal data, we will take standard commercially reasonable measures to make the personal data practically irrecoverable or irreproducible. The specific manner of deletion will depend on the data being deleted, how the data was collected and stored, and your interactions with us. Electronic documents or files containing personal data will be deleted using a technical method that makes recovery or retrieval of such information practically impossible or renders the data no longer personally identifiable. Non-electronic documents or files containing personal data will be shredded, incinerated, or both.​​

H. RIGHT TO ACCESS/CORRECT PERSONAL DATA; CONTACTING US

  1. You have the right to request access to your personal data held by us (or on our behalf) and to request correction or deletion of such personal data. Additionally, upon request, we will provide you with information about whether we hold your personal data. You may contact us at [email protected] to request access, correction or deletion of your personal data. We will respond to your request within a reasonable timeframe. You may also have supplemental rights under applicable law in relation to your personal data. For example, if you are an EEA or UK user, you have the right to object to or request the restriction of processing of your personal data, and to request portability of your data by contacting us at [email protected].
  2. In cases where we act as a processor, we have no direct relationship with the individuals whose personal data we process. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to ClawCloud’s client (the data controller).
  3. You may receive e-newsletters from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile.
  4. We do not knowingly collect personal data of minors (persons under the age of 18). If a minor has provided us with personal data, the parent or guardian may contact us on the minor’s behalf to request that we cease any further collection, use and/or disclosure of the personal data and delete the personal data we may hold relating to the relevant minor.
  5. If you have any questions regarding this Privacy Policy or if you wish to exercise any of these or other rights you may have under applicable law in relation to your personal data, you may send your request in writing to us at [email protected].

I. COOKIES

  1. We and our partners use “cookies” and/or similar technologies, such as web beacons and javascript, to store specific information about you and track your visits to our ClawCloud Platform. We may also use “cookies” to store specific information about your use of certain Cloud Services as part of its features and to facilitate or enhance your user experience of the relevant service. A “cookie” is a small amount of data that is sent to your browser and stored on your device. A cookie can be sent to your device only if you access our ClawCloud Platform using a device. If you do not de-activate or erase the cookie, each time you use the same device to access our ClawCloud Platform, our web servers will be notified of your visit to our ClawCloud Platform and in turn we may have knowledge of your visit and the pattern of your usage.
  2. Generally, we use cookies to identify you and enable us to i) access your registration information so you do not have to re-enter it; ii) gather statistical information about usage by users; iii) research visiting patterns and help target advertisements based on user interests; iv) assist our partners to track user visits to the ClawCloud Platform and process orders; v) track progress and participation in promotions; vi) track purchases and orders to manage our affiliate program; and vii) facilitate your use of any relevant Cloud Services which may involve the use of cookies. We may partner with third parties to manage our advertising on other sites. Our third party partners may use cookies and/or similar technologies in order to provide you advertising based upon your browsing activities and interests.
  3. You can determine if and how a cookie will be accepted by configuring the browser which is installed in the computer you are using to access the ClawCloud Platform. If you choose, you can change those configurations. You may be able to change your browser preferences or settings to reject all cookies, or choose to consent each time a cookie is sent. If you reject all cookies by choosing the cookie-disabling function in your browser, you may be required to re-enter information on our ClawCloud Platform more often and certain features of our ClawCloud Platform may be unavailable.
  4. By accessing and using our ClawCloud Platform and/or Cloud Services, and by accepting the cookies, you consent to the storage of cookies on your devices. You also consent to the access of such cookies by us and by our partners mentioned above.​​

J. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be modified from time to time, so please review it frequently. Any changes to this Privacy Policy will be communicated by us posting an amended Privacy Policy on our ClawCloud Platform. The new Privacy Policy will become immediately effective once posted on the ClawCloud Platform or at a date specified by ClawCloud. We may also in our discretion provide notice to you of any changes to the Privacy Policy. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. Any information and/or personal data we hold about you (as described in this Privacy Policy and whether or not collected prior to or after the amended and restated Policy comes into effect) will be governed by the latest version of our Privacy Policy. We strongly encourage you to visit the ClawCloud Platform from time to time to review the Privacy Policy. Your continued use of the ClawCloud Platform and/or the Cloud Services signifies your acceptance of the changes to the Privacy Policy.​

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